FAQ
FAQ
WHERE ARE YOU LOCATED?
5731 Greendale Road, Suite 100 Studio 107, Johnston, IA 50131
(Inside of Solo Tu Salon - building between Hy-Vee and the car wash)
ARE PACKAGES SHAREABLE?
Yes! Share a session with your mom, your brother, your significant other's great aunt, your co-worker, that person you don't really like but you're still nice to them anyway, your next door neighbor, ANYONE!
I RECEIVED A GIFT CERTIFICATE AND I AM TRYING TO BOOK AN APPOINTMENT ONLINE - WHY DOES IT ASK ME FOR MY CREDIT/DEBIT CARD INFORMATION?
When one purchases a gift certificate they are prompted to input the recipients contact information. That creates an online account (if there is not one already) for them. The recipient must use the same email the purchaser used for them. Otherwise a new account will be created and the gift certificate will be lost in computer space until we find it!
If done correctly, the 50% deposit will be taken from the gift card.
Please contact me if you are still experiencing difficulties.
DO YOU OFFER MEMBERSHIPS?
I do not.
-Maybe in the future if I decide to expand Emerald House Massage *winky face*
I do have packages though!
You can get 4, 8 or 12 sessions for a discounted rate.
Why limit yourself to one massage per month when you can go as much as you want with a package!
DO YOU HAVE A REFERRAL PROGRAM?
I sure do!
For every new client that books with me you will receive a $10 credit and they will receive $20 off their first service! Make sure they put your name down when they fill out their online waiver forms!
DO YOU TRAVEL?
I try to take a vacation every 3 months or so - HAH.
but seriously NO, I currently do not do mobile massages.
Thank you for asking though.
IT'S MY FIRST MASSAGE - WHAT SHOULD I EXPECT?
I will do my best to make you feel as comfortable as possible.
You'll walk into my room and have a seat in the chair.
Then we will go over your intake form - We will discuss your health history, any areas of concern, any areas to avoid, and any questions you may have.
I will tell you to undress to your comfort level
(most people go completely nude or go topless and leave their underwear on) but it is completely up to you! If you feel more comfortable wearing long gym shorts - go for it! You wanna wear all your clothes?! Sure, it might be more difficult but I can make it work! The more comfortable YOU are - the more comfortable I am.
I'll step out and let you get undressed.
During the massage you will be draped under a sheet and a blanket. The only area that is exposed will be the area that I am working on. Your private areas will never be exposed. Feel free to talk to me as much or as little as you want. Please speak up if you need the pressure adjusted.
The session ends. I step out and give you time to re-dress. I come back and we discuss my findings and any at-home treatment recommendations.
Checkout is inside the treatment room. Tips are never expected but always appreciated.
-OTHER TIPS-
Don't eat a heavy meal before the massage
Use the restroom before the massage
Do not come if you are sick
Be as open to the process as you can
Relax and breathe slowly